Cancellation policy

Appalachian Glow – Purchase & Cancellation Policy

At Appalachian Glow, we aim to make your shopping experience as smooth and worry-free as possible. Please read our purchase and cancellation terms carefully.

1. Purchase Options

Customers can purchase products in two ways:

 

A. One-Time Purchase

• Pay once for the product of your choice.

• Available for candles, wax melts, diffusers, and gift sets.

• Payment is processed securely at checkout.

B. Monthly Subscription

• Recurring monthly subscription boxes are billed automatically on the same date each month.

• Includes hand-poured candles, wax melts, a 10 ml car diffuser, and a scripture card.

• Pricing: $27/month (first box may include a founding member discount if applicable).

• Shipping is included.

2. Cancellation & Skipping Orders

Subscription Boxes

 

• You may cancel or skip a subscription at any time.

• To cancel or skip a month:

1. Log in to your account, or

2. Contact us at appalachianglowllc@gmail.com

• Cancellations must be submitted at least 5 days before your next billing/shipping date to avoid being charged for that month.

• Prepaid subscriptions (3- or 6-month plans) cannot be refunded for boxes already shipped.

One-Time Orders

• Due to the handmade nature of our products, all one-time purchases are final.

• If your order arrives damaged, please contact us within 7 days of delivery with photos, and we will work with you to replace or resolve the issue.

3. Refunds & Exchanges

• One-time purchases: Refunds are not available. Replacement for damaged items may be offered at our discretion.

• Subscriptions: No refund for boxes already billed or shipped. Future shipments may be skipped or cancelled according to the terms above.

4. Contact for Assistance

If you have questions or issues with your purchase or subscription:

Email: appalachianglowllc@gmail.com

Phone: 740-876-3937

We’re happy to help and typically respond within 24–48 hours on business days.